Buyers from outside the EU
All purchases made are final! Please understand I do not accept returns unless the items you received are different from what you ordered.
Buyers in the EU
According to the European Union Directive on Consumer Rights, EU buyers have the right to return a product by contacting me within 14 days. This 14 day period starts from the moment you received your item, and not from when you purchased it. This rule does not apply to custom made products, items on sale, digital items, perishable goods like food or plants, or unsealed goods that can't be reused for health or hygiene reasons, such as earrings.
Returned items will be refunded within 14 days of receiving back that item.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com or send your package to Christian Olbrich, Kantstraße 6, 40789 Monheim am Rhein, Deutschland
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.